View our full terms here.
Delivery Times
We aim to dispatch your order within five work days.
We are a family-run business with young children, and we will do our best to get these orders to you as soon as possible.
Delivery times vary according to the weight of the order and destination country, and are sent fully insured.
Please note: We only ship Sacred Objects to the UK, USA, Canada & Europe
The arrival time depends on the day of dispatch.
You will be emailed a tracking number once your order has been dispatched.
Delivery Costs
UK shipping costs are free for all items.
Sacred Object shipping costs to North America, Canada & Europe are calculated and added to the checkout. All items are fully insured against loss or damage.
Returns, cancellations, Refunds and Exchange Policy
We do not accept returns unless the item is damaged, faulty, or not as described.
If your item arrives damaged, faulty, or not as described, you must notify us within 14 days of receiving the item, providing photographic evidence where applicable.
If an item is damaged, faulty, or incorrect, we will offer a replacement, repair, or refund, as appropriate.
You may be required to return the item for inspection. In such cases, we will cover the cost of return postage.
Refunds, when applicable, will be processed within 14 days of the return or proof of damage being received by us..
Non-Delivery
In the case of non-delivery or missing goods please contact us in the first instance by email. If sufficient time has passed for the goods to be delivered by the original postage/courier method, we will contact them to report the non-delivery.
Further to the information received from the courier or postal service, steps will either be a) your item is reported as delivered and we cannot take any further action b) the item is missing and we will action an insurance claim and refund your order.