We aim to dispatch your order to you as soon as possible.
We are a family run business with new babies in tow and will do our best to get these orders to you as soon as possible.
Delivery times vary according to the weight of order and destination country and are sent fully insured using Hermes
Please note: We only ship Sacred Objects to the UK, USA & Canada. Hoodies & mugs ship worldwide.
The arrival time depends on the day of dispatch.
You will be emailed a tracking number once your order has been dispatched.
UK shipping costs are free for all items. Worldwide shipping costs for hoodies & mugs are free. Sacred Objects shipping costs to North America are calculated and added to the item cost. All items are fully insured against loss or damage.
Returns, cancellations, Refunds and Exchange Policy
You have 14 days to request a refund.
With our Shamanic Drums, it is often only when you have played it and felt it that you know if it is the right drum for you.
If for whatever reason you are unhappy with the item you have received please email us within 14 days of receiving your order to arrange a return and return the item to us within 30 days of receipt.
You are responsible for return postage costs.
Once the item has been dispatched, it becomes your responsibility to return an order or item in an unmarked and resalable condition before we can provide an exchange or issue a refund to you.
Postage charges cannot be refunded unless the product is faulty or not as described.
Return requests received outside of the 14 day period and up to 30 days can only be exchanged not refunded and the credit will only apply to the actual cost of the goods, not any shipping charges. We will not exchange or refund purchases after 30 days.
In the case of non-delivery or missing goods please contact us in the first instance by email. If sufficient time has passed for the goods to be delivered by the original postage/courier method, we will contact them to report the non-delivery.
Further to the information received from the courier or postal service, steps will either be a) your item is reported as delivered and we cannot take any further action b) the item is missing and we will action an insurance claim and refund your order.